Privacy Policy
Vivafox Digital FZCO
Effective: June 3, 2026
This Privacy Policy explains how Vivafox Digital FZCO, operating as SendRoq (“SendRoq,” “we,” “our,” or “us”), collects, uses, stores, and discloses information when you access or use our website, web application, Chrome extension, software, services, content, and related products (collectively, the “Services”).
SendRoq helps users connect LinkedIn sender accounts, identify high-intent leads, organize lead lists, build outreach campaigns, generate personalized outreach, and manage LinkedIn-led outbound workflows.
By using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use, install, or access the Services. Our Terms of Service are available at https://sendroq.com/terms.
Personal Information
For purposes of this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, or could reasonably be linked to an individual, either directly or when combined with other information.
Information We Collect
When you use the Services or communicate with us, we collect information that you provide directly. This may happen when you visit the Site, create or manage a SendRoq account, use the Services, connect third-party services, subscribe to updates, purchase or manage a subscription, request support, contact us, or otherwise provide information through the Site or Services. You may choose not to provide certain information, but doing so may limit your ability to access or use parts of the Services.\
The information you provide may include your name, email address, phone number, company information, billing or transaction details, account information, support requests, messages, inquiries, subscription preferences, and any other information you choose to share with us. If you are a customer, supplier, partner, or prospective customer, we may also process limited business contact and order-related information in the course of our relationship with you. If you contact us, we may keep a record of that correspondence. If another user refers you to SendRoq by providing your email address, we may use that email address to send the referral message, unless you later choose to provide additional information to us directly.
Cookies and Similar Technologies
We use cookies and similar technologies to keep users logged in, operate secure areas of the Services, remember preferences, measure product usage, improve performance, and provide support and communications. Some cookies are required for the Services to function. You may control cookies through your browser settings, but disabling certain cookies may limit your ability to use the Services.
How We Use Information
We use collected information to provide, operate, and maintain the Services; create and manage user accounts; connect and maintain LinkedIn sender accounts; run outreach workflows requested by users; generate and manage campaigns, messages, lead lists, and inbox workflows; process subscriptions and payments through Dodo Payments; provide customer support; improve product functionality and reliability; monitor account health, security, abuse, and fraud risks; send service updates, administrative messages, and relevant product communications; comply with legal obligations; enforce our agreements; and protect our rights, users, and Services.
Third Parties We Share Information With
We may share Personal Information with service providers that help us operate the Services, including cloud hosting and infrastructure providers, database and storage providers, analytics providers such as Google Analytics and PostHog, customer support and communications providers such as Intercom, payment processors such as Dodo Payments, security, logging, monitoring providers, professional advisors where necessary, and public authorities where required by law. We do not sell Personal Information.
Payments
Payments and subscription processing may be handled by Dodo Payments. Payment providers may collect and process payment information according to their own privacy policies and legal obligations. SendRoq does not store full payment card details.
Third-Party Websites and Services
The Services may link to or interact with third-party websites and services, including LinkedIn and Sales Navigator. Your use of third-party services is governed by their own terms and privacy policies. SendRoq is not responsible for the privacy practices of third-party services.
Security
We use reasonable administrative, technical, and organizational safeguards to protect Personal Information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes. If you request deletion of your account or Personal Information, we will delete or de-identify information where legally and technically feasible, subject to retention required for legal, security, fraud prevention, billing, or compliance purposes.
Your Privacy Choices and Rights
Depending on your location, you may have rights to access Personal Information we hold about you, correct inaccurate information, delete Personal Information, object to or restrict certain processing, withdraw consent where processing is based on consent, and request a copy of your data. To exercise these rights, contact us at support@sendroq.com. We may need to verify your identity before fulfilling certain requests.
California Privacy Rights
If you are a California resident, you may have rights under applicable California privacy laws, including the right to know, access, correct, delete, and opt out of certain uses of Personal Information. We do not sell Personal Information. To submit a California privacy request, contact us at support@sendroq.com. We will respond in accordance with applicable law.
International Transfers
Vivafox Digital FZCO is based in Dubai, United Arab Emirates. We may process and store information in the UAE, the United States, and other countries where we or our service providers operate. By using the Services, you understand that your information may be transferred to and processed in countries outside your country of residence, where privacy laws may differ.
Do Not Track
Some browsers transmit “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, we currently do not respond to them.
Children
The Services are not intended for individuals under 18 years of age. We do not knowingly collect Personal Information from children under 18.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date above. Your continued use of the Services after changes become effective means you accept the updated Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our privacy practices, you may contact us at support@sendroq.com. Vivafox Digital FZCO is based in Dubai, United Arab Emirates.
